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2014-07-07 12:27

COMPOSITE conference "Good Leaderships in Times of Change – Empirical Findings and Suggestions for Police Leaders" by Kate Horton

COMPOSITE's final conference on "Good Leaderships in Times of Change – Empirical Findings and Suggestions for Police Leaders" on 12 and 13 June 2014 in Rotterdam (the Netherlands)

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2014-07-03 13:45

"Police is regain control by using twitter and Co."

COMPOSITE researcher were interviewed about their research on "police & social media".

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COMPOSITE "Bits-and-Pieces" No 2

2012-11-29 15:59

Methods of Communication – Personal and direct contact still most effective!

136 police officers in the ten participating countries were asked which methods were most effective for communication and in what way they prefer to exchange information the most. In this context, exchange of information within police forces, between (different) police forces of a country, with public and with police forces of other countries was explored. The emphasis was placed on detecting the extent and effectiveness of the information exchange. For the individual areas of communication interesting results were found: The police forces differ strongly in terms of their preferences. However, direct personal contact was clearly preferred in all researched police forces; whether it is via meetings, telephone calls or personal, direct contact was referred to at least as one of the top five most effective methods, often even placed number one (see figure 1).



Figure 1: Top ten most effective methods of knowledge sharing within forces across all countries (number of references)      


When looking at the respective methods more closely, some interesting results showed up with respect to Twitter and Facebook: While such social media were to be found at number one of the most effective methods in the UK, they couldn’t make into the top five in other countries, apart from the Netherlands. This might to some extent be related to the time the survey was conducted (social media within the police played a major role during the riots in August 2011 in London and other British cities such as Liverpool and Manchester). There seem to be valid reasons to conclude that the organisational structure of the police forces in Great Britain and the Netherlands are able to adapt more rapidly to social changes than other forces. Whether the trend to use social media in a policing context will prevail, remains to be seen. Even if one particular communication method is seen as most effective in one culture, it doesn’t mean that it has to be seen the same way in another. Hoewer, there are signals that communication methods such as email, Twitter or Facebook are becoming increasingly important indeed. But they cannot – at least for the time being – replace the direct and personal contact which was considered by all interviewed police officers as the most preferable and effective method (see figure 2). 



Figure 2: Top five most effective methods of knowledge sharing within forces by country (number of references in percent)   


Currently, the role of communication via social media for the future of policing is examined in work package 4 "technology adaptation" within the COMPOSITE project. The results will provide further evidence.


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